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Vantage Online

Vantage Online is a new breed service management and billing system designed to make our administration, field service, helpdesk, installation, stock and reporting and management functions as responsive and as efficient as possible.

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Case Study

Work Control

Vantage allows us to effectively manage our help desk, field service and workshop activities with its powerful call control functionality. A dynamic tailored escalations screen gives our staff and engineers unrivaled visibility of all calls, and workflow functionality means our support is managed as efficiently as possible.

Call Logging

Service calls can be quickly and easily logged and administered, and our staff are presented with complete customer records

Wireless Engineer Module

Vantage’s wireless functionality delivers immediate benefits by automating the process of allocating calls to our field service engineers. It reduces service call response times and increases first call fix rates. Engineers can also view and update jobs, check customer service histories, record meter readings and request parts. Adopting wireless streamlines both ad hoc ‘breakdown’ visits and planned maintenance schedules, giving our engineers the information they need to help meet and exceed service levels

Preventative Maintenance

Planned preventative maintenance schedules can be set up for any period, and automatically generate visits when required

Stock Control

We can closely monitor stock levels to ensure that parts are always available when required. In addition, we utilise Vantage to manage all stock carried by our field based engineers, enabling them to deliver improved first call fix rates and meet or exceed service levels

Administration & Billing

Vantage facilitates the setting up and administering of our service agreements, schedules and billing and consolidated invoicing means that we can provide a single, convenient invoice per agreement, per site or per customer

Meter Billing

Vantage also seamlessly integrates with our powerful KDFM Premier software enabling meter invoices to be generated directly from the readings delivered automatically from our clients’ devices ensuring the ultimate speed and convenience

Reporting & Dashboards

We can provide our customers with the very best in reporting and dashboard functionality. User-definable dashboards allow easy access to relevant information and our reporting capabilities enable the running of a comprehensive range of reports that can also be scheduled to run automatically and be delivered whenever necessary

 

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